Roseleigh Homes respects your privacy and is committed to protecting Personal Information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we connect, use, disclose, store and protect Personal Information.
What is Personal Information we collect
The Personal Information we collect depends on your dealings with us and may include your:
- name, address, telephone number and email address;
- property, land and proposed building project details;
- communications, enquiries, preferences and interactions with us;
- information relating to quotations, contracts, selections, construction and customer service;
- financial or payment information where reasonably required; and
- website usage and enquiry information.
We generally collect Personal Information directly from you, including when you make an enquiry, visit a display home, communicate with us, submit information through our website, request a quotation or design, or enter into a building contract with us.
We may also receive Personal Information from authorised representatives, consultants, suppliers, contractors or other third parties where appropriate.
How We Use Personal Information
We may collect, hold and use Personal Information to:
- respond to enquiries and provide information about our homes and services;
- manage prospective and existing customer relationships;
- prepare designs, estimates, quotations and contracts;
- deliver and administer building projects and associated services;
- maintain records of communications and interactions;
- manage sales opportunities and follow-up activities;
- communicate with customers and provide customer service;
- undertake administration, reporting and other legitimate business activities;
- improve our services, customer experience and business processes; and
- comply with our legal and regulatory obligations.
We may also use your Personal Information for marketing where permitted by law. You may opt out of receiving marketing communications at any time via the provided unsubscribe link, or by telephoning or emailing us (see the Contact details below).
CRM, Technology and AI-Assisted Services
We use customer relationship management (CRM), cloud-based and other technology systems to manage enquiries, customer relationships and our business operations.
We may also use approved artificial intelligence (AI)-enabled services to assist our staff with activities such as reviewing and maintaining business records, summarising information, preparing communications and improving our sales, service and administrative processes.
Where these services involve Personal Information, we take reasonable steps to protect that information, limit its use to legitimate business purposes and maintain appropriate human oversight. We do not rely solely on AI to make significant decisions about our customers.
Disclosure and Service Providers
We may disclose Personal Information where reasonably necessary to provide our services or operate our business, including to:
- employees, contractors, trades and suppliers;
- architects, engineers, building surveyors and other consultants;
- government authorities, councils, utilities and regulators;
- professional advisers such as accountants, lawyers and insurers; and
- providers of CRM, cloud hosting, communications, document management, IT, analytics and other technology services.
We may also disclose Personal Information where you have authorised us to do so or where required or permitted by law.
We do not sell Personal Information.
Overseas Processing
Some technology and service providers we use may store or process Personal Information outside Australia or permit access from overseas.
Where this occurs, we take reasonable steps as required by applicable privacy laws to ensure Personal Information is appropriately protected.
Where practicable, further information about relevant overseas locations can be obtained by contacting us.
Website, Cookies and Analytics
Our website may use cookies and similar technologies to operate the website, understand how visitors use it, and measure performance.
Where you are an identified contact in our customer relationship management (CRM) system (for example, because you have made an enquiry or provided your details to us), we may use tools such as HubSpot to track your interactions with our website and our social media pages — including pages viewed and content engaged with — and associate this activity with your contact record, to help us follow up and improve our marketing.
Information collected may include your IP address, device or browser information, pages visited and interactions with our website.
You can manage cookies through your browser settings, although disabling some cookies may affect website functionality.
Security and Retention
We take reasonable steps to protect Personal Information from Misuse, interference, loss and unauthorised access, modification or disclosure.
Personal Information is retained for as long as reasonably required for the purposes for which it was collected and to meet our legal, contractual and record-keeping obligations. Information that is no longer required will be securely destroyed or de-identified where appropriate.
Access and Correction
You may requestaccess to Personal Information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.
Please contact us using the details below. We may need to verify your identity before responding to a request.
Privacy Complaints
If you have any queries or complaints about how we handle your Personal Information, please contact us so that we can investigate and respond.
If you are not satisfied with our response, you may make a complaint to the Office of the Australian Information Commissioners (OAIC).
Contact us
For privacy enquiries, access or correction requests, or complaints please contact:
Email: info@roseleighhomes.com.au
Telephone: +613 5622 6777
Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, technology or legal obligations. The current version will be published on our website.